Privacy Policy

OHDParts, a division of OHDParts Corporation (“OHDParts”) respects your privacy rights and appreciates your interest in our website (“Site”).  This privacy policy (“Policy”) is effective as of May 1, 2019 and applies to its U.S. based websites, mobile sites, and mobile apps that expressly adopt, display, or link to this Privacy Policy. As applicable, this Privacy Policy also applies to information we collect, use and disclose in connection with OHDPart’s pages on social media sites, such as Facebook®, Twitter®, Instagram®, Pinterest®, LinkedIn®, or others.  Any use prior to this date may be governed by an earlier version of this policy.  If you have any questions about our Policy or believe that our Site is not conforming to this Policy, please contact OHDParts by one of the methods listed below.

OHDParts, a division of Overhead Door Corporation

Attn: OHDParts

2501 S. State Hwy 121, Ste. 200,

Lewisville, TX 75067

Phone: (866) 643-7278


OHDPart’s Collection of Information. OHDPart’s Site does not record your name, mailing address, email address, phone number, or similar information unless you provide it to us. Examples of how you may provide this type of information to OHDParts is when you respond to a survey, fill out a form, request information, create an account, or connect with us through Live Chat, email, or by phone.  When you establish an online account or register on our Site or our mobile applications, we may collect information about your user identification and password.  When you purchase products or apply for service with OHDParts, we may also obtain credit information about you from outside credit reporting agencies to help us with customer authentication and credit-related decisions. OHDParts may use the information we have collected to fulfill your requests, administer programs, provide services, train our employees, and for other business purposes. We may also use the information you provide to send you marketing communications.  At any time, you may update and correct your personal information, request that we delete your personally identifiable information, or deactivate your account. This can be done by either logging into your account to make the change or by contacting OHDParts using one of the methods listed above.  

OHDPart’s Site and/or mobile applications may use location-based services.  For example, our Site may allow you to search for a store that sells OHDParts products. If you access our Site through a mobile device or desktop device and you have enabled location-based services, specific location information may be collected. Your mobile device and desktop web browser may allow you to disable location-based services, which will prevent our Site and/or mobile application from accessing your location information. We recommend you review the “help” or user manual for instructions on how this can be done.

OHDPart’s Site feature may use session IDs and cookies. A cookie is a small piece of information sent by a web server to store on a web browser so it can later be read back from that browser. These technologies are used to help us better understand our viewers, save user’s preferences for future visits, and to help us develop new tools and features for the Site. We may collect information about your interactions with us such as the type of device or browser you're using, your IP address, the length of your stay, the actions you take on the Site, and the URLs of the websites you visited before visiting our Site.  We may collect and store this information for each individual, on an aggregated basis, and/or a combination thereof.  You can disable this feature or erase this information at any time through your web browser.  However, if cookies are disabled, some of our services may not function properly.  

Information OHDParts May Provide to Third Parties. OHDParts does not sell or rent your personal information to outside unaffiliated parties unless we have provided you with advance notice of our intent to do so. OHDParts may share your information with our website hosting partners and other parties who assist us in operating our Site, conducting our business, customer service, credit card processing and tokenization services, fulfilling an order for products or service, e-mail delivery, auditing, tax, and other similar services so long as those parties agree to use your information in a manner consistent with this policy and keep your personal information confidential. For example, OHDParts may provide your address to the shipping carrier where you have requested shipment for a purchase.  Your information may also be shared with current or future OHDParts affiliated entities and we may release your information when we believe release is appropriate to comply with the law, enforce our Site policies, or protect OHDPart’s or a third parties rights, property, or safety.  However, non-personally identifiable visitor information may be shared with other parties for other uses.

Mobile Device Applications. OHDPart’s mobile applications (“App”) may require access to device features. When you create a user profile on the App, you may be asked to provide your name, email address, telephone number, and/or other information.  We may also send you push notifications or alerts to your mobile device even when you are not logged into the App.  You can manage your push notification preferences or deactivate these notifications by turning off push notifications in the device settings of your mobile device.

Social Media. OHDParts may use your information to interact with you on third party social networks such as Facebook, Instagram, LinkedIn, and Twitter or video-sharing sites such as YouTube; or for the purpose of giveaways or providing you information, promotions, and offers.  Provided we have obtained your prior consent we may post your testimonials on our Site and social networks.  If you wish to update or delete your testimonial, please contact us above and be sure to include your name, testimonial location, and contact information.  OHDParts reserves the right to remove any posts or comments that are inappropriate which includes, but is not limited to, inappropriate comments, factually incorrect information, or anything political.  We take reasonable precautions to protect consumer information but in the event of “hacking” this information cannot be guaranteed to be at risk.

Some of OHDPart’s websites, apps, and services may allow you to participate in discussions or other forms of social networking. Be aware that anyone who accesses these areas may read, collect, and use the information you provide. For example, you may share information through features such as the Facebook "Like" button, the "Share" button, or interactive mini-programs that run on our website (widgets).   The social features may be hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing the feature.  

Security.  OHDParts has implemented reasonable security measures to protect the confidentiality of personal information under our control and appropriately limits access to it. In certain areas of this Site, OHDParts may use SSL encryption to enhance the security of data transmissions. While OHDParts strives to protect your personal information, we cannot guarantee that our safeguards will prevent every unauthorized attempt to access, use, or disclose personal information.  OHDParts urges you to take every precaution to protect your personal data when you are on the Internet. Laws and regulations guide us in how to give you notification when certain types of sensitive information are involved in a security breach. We will provide you with notice in accordance with these laws and regulations. If you become aware of a security issue, please contact OHDParts at the email address listed above.

Data Retention.  We may retain your information for as long as your account is active; as needed to provide you products or services; as needed for the purposes outlined in this Policy or the purpose outlined in the policy that was in effect at the time the data was collected; as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements; or to the extent permitted by law.

California Residents.  California residents may request certain details about what information we have collected and how their personal information was shared with third parties for direct marketing purposes during the past year.  Please send your request to OHDParts at the email or address listed above. To help us process your request, please provide sufficient information to allow us to identify you in our records.

Protecting Children’s Privacy.  This Site is intended for adults and we do not knowingly collect personal information from children under 13 years of age.  If you believe your child has submitted personal information to this Site, please contact us immediately.

Marketing. You agree that by setting up an account, OHDParts may from time to time send you email advertisements. If OHDParts sends you email advertisements, we will avoid the use of false or misleading subjects or email addresses.  You may elect to stop receiving marketing or promotional e-mails and other marketing communications at any time.  To do so, please let us know by using the opt-out mechanism that can be found at the bottom of each such email or by contacting one of our representatives using the contact information listed above.  While you can elect not to receive promotional messages, we reserve the right to send you informational emails about your account or administrative notices regarding the Site as permitted under the CAN-SPAM Act.

Policy Updates.  We may need to update our Policy as we and our customers grow and evolve. If we make material changes, we will notify you by e-mail (sent to the e-mail address specified in your account) and/or by means of posting a notice on this Site prior to the change becoming effective.

Links to Other Websites. Our Site may have links to third party websites, many of which have their own privacy policies.  You acknowledge that accessing any third-party websites that are linked to this Site is at your own risk. You should review the privacy policy of any such website you choose to visit.

Terms of Use. Please also visit our Terms of Use section for the use, disclaimers, and limitations of liability that govern your use of the Site.