At OHD Parts, our commitment to quality, reliability and customer satisfaction runs deep. These are not just corporate principles; they are values embodied by the individuals who work behind the scenes to ensure exceptional service and precision in every order. One such team member is Mauro Rodriguez, a warehouse associate whose journey with the company spans over four decades, including the last 18 years spent at OHD Parts.
From the assembly line to the warehouse logistical wizard
Mauro began his career with Overhead Door back in 1982, working on the assembly line where he developed a deep understanding of garage doors. His hands-on experience laid the foundation for a career built on deep product knowledge and attention to detail. In 2007, Mauro transitioned to OHD Parts to work on the warehouse side of the business, bringing with him a strong work ethic and invaluable insight into the company’s products.
Today, Mauro plays a key role in optimizing the flow of orders at our warehouse in Grand Prairie, Texas. He’s responsible for picking, packing and loading shipments with precision, making sure that each provides smooth operation for our customers from open to close.
Growth, challenges and a commitment to service
“One thing I’d really like to highlight is the incredible growth and evolution I’ve witnessed at OHD Parts over the years. From the early days to where we are now, it’s been an exciting journey, and I’m proud to have played a role in that progression,” Mauro shared.
Throughout his time, Mauro embraced the challenges that often come with growth. One significant milestone he recalls was the implementation of a new internal system that had a tremendous impact on the team’s day-to-day operations. “The changed system required a steep learning curve and a great deal of training for the entire team,” Mauro explained.
But rather than viewing the transition as a setback, Mauro and his colleagues saw it as an opportunity to grow. “We leaned on each other for support, sharing knowledge and tips along the way. Through open communication and a collaborative mindset, we made sure everyone felt confident with the new system.”
This commitment to teamwork not only improved operational efficiency but also strengthened the warehouse team’s bond, proving that innovation is most powerful when paired with collaboration.
Taking pride in delivering quality products
For Mauro, what sets OHD Parts apart isn’t just the timely delivery but also the quality and the process behind each product. “What makes OHD Parts truly special is the unwavering pride we take in the quality of our products. This dedication is about ensuring our products meet the highest standards of performance and reliability,” Mauro said. “From start to finish, we strive to deliver products that our customers can trust, and that pride in craftsmanship is what sets us apart from the rest."
Building relationships that matter
Mauro’s pride in his work extends beyond the warehouse walls and is visible in the long-standing customer relationships he has nurtured. “What we do at OHD Parts is not just about providing quality products; it’s about fostering a connection that goes beyond transactions,” he noted. “Knowing that we've been able to consistently meet their needs and contribute to their success has been one of the most fulfilling aspects of my career."
It is this mindset, valuing relationships as much as results, that has made Mauro such an integral part of the company’s legacy. “Mauro has been the heartbeat of OHD Parts and Overhead Door Corporation, delivering unwavering reliability and exceptional service that our customers have come to trust throughout his 40 years of service,” Pat Zeller, General Manager of OHD Parts, said.
A legacy of dedication
As Mauro reflects on decades of service, his passion for the company and his job remains as strong as ever. “OHD Parts is more than just a company—it’s a community of dedicated, hardworking people who share a commitment to excellence and uphold strong values,” he shared.
For OHD Parts, it’s this community and employees like Mauro that make all the difference. Their integrity, experience and dedication are the engine behind every successful delivery we make and each satisfied customer we have.
So, the next time you receive a shipment from OHD Parts that arrives exactly as expected, know that it’s more than a process—it’s a promise. A promise backed by people like Mauro, who continue to elevate the standard of our service, year after year.
Thank you, Mauro, for all that you do. We appreciate you!